User Manual

• How it works
  Android iOS

  My app remains inactive. Why?

  If the app status shows as "Inactive", it usually means the microphone isn’t enabled. Try restarting the app. If the issue persists, check your phone’s app settings to ensure microphone access is allowed, then restart the app again.

  To prevent the app from being interrupted on your iPhone, make sure that the power saving mode is not activated as it can limit some functionalities. The app can also appear inactive if the microphone access is deactivated. Launch the app and, if the issue remains, go to Settings > Flow by MIS Group > Microphone and make sure the access is activated.

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  My app automatically deactivated. What can I do?

  On iOS, the app will be automatically deactivated as soon as the device battery drops below 20% for battery power saving reasons. To prevent this, make sure to keep an above 20% battery level as much as possible.

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  Can Flow work without internet access?

  No, Flow needs an internet connection to send signals to the server. Any time spent offline won’t be counted.

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  Can I close the app overnight?

  Yes - as long as you reach 12 hours of activity during the day, you can close the app at night. Just remember to reactivate it each morning.

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  My phone ran out of battery and shut down. Is that a problem?

  No, that’s not an issue. Just make sure to reactivate the app once your phone is switched back on.

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  My app pauses regularly, how can I prevent this?

  On some devices, applications that run in the background (i.e. when the smartphone's screen is off) are automatically deactivated to save battery power. For the same reason, in some cases, certain applications do not launch when the device is restarted.
  To be active, the Flow application must be running in the background and also launch automatically when the device reboots.
  Configure your smartphone correctly so that Flow is always active and so that you can earn money easily.
  Here are a few steps to follow to set it up correctly:

  Samsung Google Xiaomi Other

  

  

  

  If your device requires additional configuration to use Flow, here are the settings options you need to check and enable to ensure the application works properly:
  
  • Background activity: this option allows Flow to work even when your device's screen is off. Check in your phone settings (often in "Battery" or "Applications") that this option is enabled for Flow.
  
  • Battery optimisations: Disable it - and any battery optimisations that might affect its operation - to prevent Flow from being closed in the background. This option is usually found in "Settings" > “Battery" > "Battery Optimisation".
  
  • Background data: Enable the use of background data for the Flow application in "Network" or "Mobile data" settings. This ensures that Flow can synchronise information even when it's not being actively used.

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  Can I close the app?

  No, if you close the application, it will stop working and recordings will no longer be possible. It will also stop any processes in progress, potentially denying you access to any compensation. To ensure that it works properly, we recommend that you leave the application running in the background.
  
  Warning: when you close all your applications, make sure you don't close Flow by mistake.
  
  

  

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• Tracking & Rewards
  How to know when the 30 Days time period ends?

  Once the app is launched, you can track progress on the welcoming screen and see the number of days left before the time period ends.

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  What happens when the app remains inactive for more than 10 days ?

  If Flow remains inactive for more than 10 days, the app is reset and a new time period will start.

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  How to know how many days the app has been active on my phone?

  This information is available in your history and can be accessed via the options menu (the three dots button on the top right of the screen).

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  Does the 30 Days time period follow standard calendar dates?

  No, the 30-day period begins the day you first launch the app. Each time the app is reset, a new 30-day period starts.

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  How can I collect my rewards?

  Your rewards are automatically credited on your survey website account at the end of each period if you've met the requirements (20 days active and 12 hours per day).

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  Can i unsubscribe from Flow?

  Yes, you can unsubscribe and uninstall the app at any time.

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  Can I use my phone when the app is active?

  Absolutely, you can use your phone as you usually do. Flow works in the background without interfering with your activities.

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  What to do if the app stops working?

  When facing an issue with Flow, we recommend that you verify the app permissions on your smartphone settings before restarting the app. If the issue persists, please reach out to our technical team for support.

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  Are my rewards due if I meet the requirements?

  Yes, as long you meet the requirements (20 days active and 12 hours per day), your rewards are automatically credited at the end of each time period.

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• Data & Security
  What data is collected and how is it used?

  Flow captures audio advertising signals through the microphone on your mobile device. These signals are encrypted and sent to our secure server for analysis.

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  Does Flow record my conversations?

  The app does not record your conversations or collect any personal data.

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  Will I receive targeted advertising if using Flow?

  No, Flow does not share information with external advertisers so you will never receive any targeted ads.

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